Workplace Communication Skills Training | 100% HRDC Claimable
Every employers that does well needs to be able to communicate clearly. Miscommunication is one of the main reasons for conflict, bad morale, and poor performance at work, but it also leads to teamwork, clarity, and trust.
When employees go through this training, they learn how to clearly state their thoughts, listen carefully, and talk and act with confidence. People who take part will learn useful skills for having polite, understanding, and clear talks in all kinds of settings, like meetings, emails, and everyday situations.
Workplace Communication Skills Training Objectives
- Learn the basics of how to communicate and get along with others at work.
- Improve the clarity, tone, and skill of what you say and write.
- To work together better, improve your ability to listen and ask questions.
- Take charge of tough talks and clear up any confusion.
- Effectively communicate with people in other areas and higher levels.
SBL-Khas Scheme (Skim Bantuan Latihan Khas) / HRD Corp Claimable Course A direct claim scheme where HRD Corp pays the training provider directly using the employer’s levy balance. SBL Scheme (Skim Bantuan Latihan) A reimbursement scheme where the employer pays first and claims back later from HRD Corp.
Workplace Communication Skills Learning Outcomes
- People who take this training will be able to do the following by the end:
- Feel comfortable talking to people one-on-one, in groups, and online.
- Use active listening and understanding to make relationships at work better.
- Make your words clear and to the point so that they are easy to understand.
- Deal with disagreements and feedback meetings in a businesslike way.
- Write emails and notes for work that are clear and polite.
- Help the whole organization have a good communication system.
Who Should Attend Workplace Communication Skills Training & Why
- All Employees and Executives—to improve how they talk to each other and work together every day.
- Supervisors and Team Leaders: to improve how teams talk to each other and give comments.
- In customer service and frontline work, you need to be clear and confident when dealing with clients.
- Administrative and support staff: to improve their writing and reporting skills.
- To managers and heads of departments: show your people how to communicate clearly and convincingly.
Why: Clear communication is one of the most important soft skills in any modern Malaysian organization because it boosts teamwork, lowers tension, and boosts productivity.
Workplace Communication Skills 2-Day Training Modules (9:00 AM – 5:00 PM)
Day 1: Building the Foundation of Effective Communication
- The power of communication in the workplace
- Elements of clear verbal and non-verbal communication
- Barriers to effective communication and how to overcome them
- Listening, questioning, and empathy in daily interactions
- Communication styles and adapting to others
Day 2: Practical Workplace Communication
- Writing effective emails and reports
- Managing conflict and difficult conversations
- Giving and receiving constructive feedback
- Communicating in meetings and presentations
- Team activity: Case-based communication simulation
Why Spend Your HRD Corp Levy on This Workplace Communication Skills?
- Better communication cuts down on mistakes and extra work.
- Improves teamwork by helping groups understand each other and work together.
- Improves the Image of the Company: Professional communication shows that the company is doing a great job.
- Boosts Employee Confidence: Employees feel more free to share their thoughts and give comments.
- SBL-Khas’s standards for claim approval and documentation are fully met by HRD Corp.
Spending your levy on communication training makes it easier for people to work together and gets them more involved, which has a direct effect on both output and morale.