Communication Skills Training | 100% HRDC Claimable
Communication is what keeps any business going. Being able to communicate clearly affects how well a team works and how happy customers are, whether you’re giving directions, sharing ideas, or managing relationships.
Good communication between teams, clear goals, and fewer misunderstandings are all important in Malaysia’s multicultural workplace. This school teaches people the important social, speaking, and writing skills they need to be able to speak and write professionally and with confidence in any setting.
Communication Skills Training Objectives
- Learn the most important rules for talking to people at work in a clear way.
- Improve your confidence and clarity in both spoken and unspoken communication.
- Get better at asking questions, giving comments, and listening.
- Learn how to change your voice and words to fit different people.
- Improve your ability to work with others, solve problems, and give presentations.
SBL-Khas Scheme (Skim Bantuan Latihan Khas) / HRD Corp Claimable Course A direct claim scheme where HRD Corp pays the training provider directly using the employer’s levy balance. SBL Scheme (Skim Bantuan Latihan) A reimbursement scheme where the employer pays first and claims back later from HRD Corp.
Who Should Attend & Why this Communication Skills Training
- Executives and Staff: To make daily contact and working together better.
- Supervisors and team leaders: To know how to help and inspire their teams.
- Customer Service and Sales Staff: To deal with customers in a skilled way.
- Administrative and Support Staff: To make written communications more clear.
- Managers and heads of departments: Show how to communicate and work together effectively across departments.
Why: Because clear communication makes it easier to understand, speeds up decision-making, and makes the workplace a better place to be.
Communication Skills 2-Day Training Modules (9:00 AM – 5:00 PM)
Day 1 – The Foundation of Effective Communication
- Understanding workplace communication dynamics
- Verbal vs. non-verbal communication
- Barriers to clear communication and how to overcome them
- Active listening and empathy skills
- Communicating with confidence and professionalism
Day 2 – Practical Applications & Team Interaction
- Effective email and report writing skills
- Handling difficult conversations and feedback
- Communication in meetings and presentations
- Team collaboration and cross-department communication
- Role-play activity and action plan for daily practice
Why Spend Your HRD Corp Levy on This Communication Skills Training?
- Makes things run more smoothly: fewer mistakes and confusion between teams.
- Improves Professionalism: Employees speak for the company with confidence and courtesy.
- Improves Teamwork: When people work together better, they get more done.
- Increases customer satisfaction: Frontline and support teams do a good job of taking care of customers.
- Follows HRD Corp SBL-Khas: structured modules, attendance records, and a report that is ready to be sent in with a claim.
Your levy investment directly leads to better business results, better communication, and higher happiness.