Workplace Conflict Resolution Training | 100% HRDC Claimable
There will always be disagreements at work, but if they aren’t handled well, they can lower mood, hold up projects, and lead to more employees leaving. Different ideas, communication problems, or cultural mistakes can quickly get worse in a Malaysian workplace with multiple departments.
This course gives workers the structured frameworks and people skills they need to turn conflict into collaboration. Participants learn how to speak calmly, negotiate fairly, and rebuild trust through psychology-based tools, case studies, and real-life simulations. This makes teams healthier and more productive.
Workplace Conflict Resolution Training Objectives
- Find the sources of conflict (task, interpersonal, or social) and look into what makes them happen.
- Know what makes you feel bad and use emotional intelligence to keep your cool.
- Use models for resolving conflicts, like the Interest-Based Relational (IBR) model.
- Improve your ability to talk to people and negotiate so that everyone wins.
- Respect, responsibility, and follow-up that you do on your own will help you build long-term trust.
SBL-Khas Scheme (Skim Bantuan Latihan Khas) / HRD Corp Claimable Course A direct claim scheme where HRD Corp pays the training provider directly using the employer’s levy balance. SBL Scheme (Skim Bantuan Latihan) A reimbursement scheme where the employer pays first and claims back later from HRD Corp.
Workplace Conflict Resolution Learning Outcomes
Participants who take part in this training will be able to:
- Handle disagreements early on, before they get worse.
- Professionally deal with criticism, defensiveness, and misunderstandings.
- Pick the best way to deal with disagreement (avoid, accommodate, compromise, work together, or compete).
- Structure and trust should be used in resolution meetings.
- Write down deals and keep an eye on how they are followed up on.
- Create a positive, mentally safe space that stops fights from happening again and again.
Who Should Attend & Why; Workplace Conflict Resolution
- Supervisors and team leaders: To handle everyday team conflict effectively.
- Managers and HODs: To settle disagreements between departments and lead by example.
- HR and people managers: to coach workers and help them come to fair agreements with each other.
- Staff in customer service or on the front lines—to deal with tough customers in a caring and professional way.
- Executives and aspiring leaders: To improve how they talk to each other and handle their emotions at work.
Reason: Employees who know how to solve problems in a constructive way save time, keep relationships safe, and boost the company’s image. Conflict resolution involves more than just maintaining peace. There is also work to be done, trust, and respect.
Workplace Conflict Resolution; 2-Day Training Modules (9:00 AM – 5:00 PM)
Day 1: Understanding Conflict
- The nature and cost of workplace conflict
- Emotional intelligence and self-control
- Recognising early signs and root causes
- Communication breakdowns and repair strategies
Day 2: Practical Resolution Skills
- Negotiation and win-win approaches
- Mediation techniques for supervisors
- Difficult conversation role-plays
- Building lasting agreements and follow-up plans
- (Includes Malaysian case studies and role simulations.)
Why Spend Your HRD Corp Levy on This Workplace Conflict Resolution Training?
- Increases productivity: time spent fighting is time spent working on answers.
- Lowers Turnover: Teams that communicate well tend to keep their best employees longer.
- Culture is strengthened when employees feel heard, respected, and helped.
- Protects the company’s reputation: partners and clients will notice how professionally conflicts are handled.
- Fully follows the HRD Corp SBL-Khas documentation standards for attendance, photos, learning tools, and evaluations, so it is legal and can be claimed.
When you use your levy, you turn negative emotions into positive teamwork, which has a real effect on performance and happiness.