Emotional Intelligence at Work Training | 100% HRDC Claimable
Not only what workers know, but also how they act, determines the success of any business. To have emotional intelligence (EQ), you need to be able to recognize, understand, and control your own and other people’s feelings.
A high EQ makes it easier to communicate, work as a team, lead, and handle conflicts at work. This school teaches people how to use emotional intelligence in their everyday work life, like dealing with stress, inspiring others, and making the team work better together.
Objective for Emotional Intelligence at Work Training
- Know the five parts of EQ that are important in the workplace: self-awareness, self-control, drive, empathy, and social skills.
- Control your feelings when you have to do hard work, go to a meeting, or fight with someone.
- Improve team interactions by building empathy and social awareness.
- Build good working ties based on trust and respect.
- Use EQ to improve your leadership, teamwork, and interactions with customers.
SBL-Khas Scheme (Skim Bantuan Latihan Khas) / HRD Corp Claimable Course A direct claim scheme where HRD Corp pays the training provider directly using the employer’s levy balance. SBL Scheme (Skim Bantuan Latihan) A reimbursement scheme where the employer pays first and claims back later from HRD Corp.
Emotional Intelligence at Work Learning Outcomes
People who take part in this training will be able to:
- Find your own emotional causes and deal with them in a balanced way.
- Being aware of your emotions can help you communicate and work together better.
- Show understanding when making decisions and when you’re leading.
- Handle disagreements in a healthy way by being calm and accepting.
- Make teams stronger and more driven.
- Stay focused and strong when things get tough.
Who Should Attend & Why this Emotional Intelligence at Work Training
- Supervisors and Team Leaders: to treat people with respect and keep the spirit of the team high.
- Managers and department heads—to make tough choices and lead with impact.
- HR and people managers should use emotional intelligence to teach employees and get them involved in their work.
- Customers-facing staff need to be able to stay calm, patient, and efficient when things get tough.
- All Employees—to get better at managing themselves, working together, and being flexible.
Why: Employees with higher EQ can handle stress better, speak more clearly, and work together more effectively, all of which are necessary in today’s Malaysian workplace.
Emotional Intelligence at Work 2-Day Training Modules (9:00 AM – 5:00 PM)
Day 1: Understanding and Managing Emotions
- Introduction to Emotional Intelligence in the Workplace
- The five EQ competencies and their role in performance
- Identifying personal emotional triggers
- Emotional regulation and composure under pressure
- Building personal resilience and self-motivation
Day 2: Applying EQ to Real Workplace Scenarios
- Communicating with empathy and active listening
- Managing team conflicts using emotional insight
- Giving and receiving feedback professionally
- Building trust and positive relationships at work
- Group activity: EQ action plan for personal development
Why Spend Your HRD Corp Levy on Emotional Intelligence at Work Training
- Increases Productivity: Teams that are emotionally aware work together better.
- Less Employee Turnover: Empathy and engagement help keep workers by lowering turnover.
- Helps Future Leaders: EQ is the basis for good leadership that focuses on people.
- Enhances the Customer Experience: Service that is calm and caring makes customers faithful.
- Compliant with HRD Corp: Made for SBL-Khas claim structure with paperwork and evaluation.
When you spend your HRD levy on this training, you create emotionally intelligent workplaces where people can think clearly, speak clearly, and work together with confidence.