Problem Solving Training | 100% HRDC Claimable
Every organization encounters challenges—including operational difficulties, customer grievances, communication shortcomings, technical failures, and unforeseen disruptions. What distinguishes high-performing teams from those that struggle is their capacity to detect issues early, analyze them thoroughly, and execute appropriate solutions efficiently. This Problem Solving Training provides participants with the perspective, tools, and established problem-solving frameworks necessary to address challenges confidently and to prevent recurring errors. Participants will acquire structured methodologies for analyzing fundamental causes, assessing options, and making decisions based on logic and evidence.
Training Objectives
Participants will establish a systematic methodology for identifying and analyzing workplace issues, enhance critical and logical thinking abilities, acquire root-cause analysis techniques for more precise diagnosis, assess solutions effectively to determine the optimal choice, and foster improved team collaboration in addressing operational challenges.
SBL-Khas Scheme (Skim Bantuan Latihan Khas) / HRD Corp Claimable Course A direct claim scheme where HRD Corp pays the training provider directly using the employer’s levy balance. SBL Scheme (Skim Bantuan Latihan) A reimbursement scheme where the employer pays first and claims back later from HRD Corp.
Learning Outcomes
Upon completion of this Problem Solving Training, participants will be capable of accurately identifying underlying problems rather than merely addressing symptoms, employing analytical tools such as the 5 Whys, Fishbone Diagram, Pareto Analysis, and Flow Mapping, deconstructing complex issues into manageable components, devising innovative and practical solutions, assessing risks, potential consequences, and feasibility prior to implementation, and collaborating more effectively with teams to resolve issues and prevent their recurrence.
Who Should Attend Problem Solving Training
This programme is suitable for:
- Executives & Staff – to troubleshoot daily challenges effectively.
- Supervisors & Team Leaders – to guide teams through issues with structure and clarity.
- Managers & HODs – to improve decision-making and operational improvement.
- Operations, Admin, Customer Service, and Technical Teams – who face immediate problem scenarios.
- Project Teams – needing strong analytical and solution-focused skills.
Why: Skilled problem solvers reduce downtime, prevent recurring issues, improve customer experience, and boost productivity.
Problem Solving Training Modules (9:00 AM – 5:00 PM)
Day 1 – Understanding & Analysing Problems
- What is a problem? Types of workplace issues
- Identifying real problems vs. symptoms
- Root-cause analysis (5 Whys, Fishbone Diagram)
- Gathering information and evaluating evidence
- Avoiding common thinking errors and assumptions
Day 2 – Generating & Implementing Effective Solutions
- Brainstorming techniques & creative thinking
- Prioritising solutions using Pareto & Decision Matrix
- Evaluating options: risk, impact, feasibility
- Implementation planning
- Action plan: Solving a real case using problem-solving frameworks
Why Spend Your HRD Corp Levy on This Training?
Spending your HRD Corp levy on this training reduces operational errors and downtime by helping teams diagnose problems correctly the first time, improves productivity and efficiency through smoother workflows and better solutions, enhances customer satisfaction with faster and more accurate problem resolution, and strengthens overall team capability by encouraging clarity and collaboration — all delivered in full SBL-Khas compliance with structured modules, assessments, attendance, photos, and documentation. Your levy investment helps build a workforce that solves challenges systematically, not emotionally.